Terms & Conditions

Welcome to Sajan Goth Foods. These Terms & Conditions govern your access to and use of sajangothfoods.in, including browsing the website, purchasing our products, and using any services made available through the website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

About Sajan Goth Foods

This website is operated by Sajan Goth Foods.

Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Sajan Goth Foods” refer to Sajan Goth Foods. The terms “you,” “your,” and “customer” refer to the person accessing or purchasing from our website.

Our store is powered by Shopify, which provides the ecommerce platform through which our products and services are made available.

Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any fraudulent or unlawful purpose.
Attempt to gain unauthorized access to any part of the website.
Interfere with or disrupt the operation or security of the website.
Copy, reproduce, modify, or distribute website content without our permission.
Use our website or content in a way that could damage our business, brand, or customers.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, nutritional information, and other product details displayed on the website are accurate and up to date.

However, actual product appearance, packaging, colour, or other visual characteristics may vary slightly from images shown on the website.

We reserve the right to modify product information, update prices, change product availability, discontinue products, or correct errors or inaccuracies on the website.

Any such change will not affect an order that has already been accepted unless required by law.

Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

You agree to provide accurate and complete billing and payment information when placing an order.

We accept payment methods made available through our checkout, which may include online payment methods and other options displayed at checkout.

An order is not considered successfully placed until the payment and order confirmation have been received.

If a payment is unsuccessful, reversed, cancelled, or identified as potentially fraudulent, we may cancel or hold the order and contact you for clarification.

Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. This confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where a product is unavailable, there is an error in the product price or information, payment cannot be successfully processed, the order appears fraudulent or unauthorized, we are unable to deliver to the provided address, or we reasonably believe the order violates these Terms.

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to our Refund Policy.

Shipping & Delivery

Orders are shipped to the delivery address provided by you during checkout.

Delivery timelines, shipping charges, serviceable locations, tracking information, and other delivery details are governed by our Shipping & Delivery Policy.

You are responsible for providing a complete and accurate delivery address and contact information.

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, natural events, strikes, government restrictions, or other unforeseen circumstances.

Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are governed by our Returns & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

Food Products and Customer Responsibility

Our products are food products intended for consumption.

Customers should carefully read the product packaging, ingredient information, nutritional information, allergen information, storage instructions, and other applicable product information before consuming a product.

Products should be stored and used according to the instructions provided on the packaging.

If you have a specific allergy, dietary restriction, or medical concern, please review the relevant product information and consult an appropriate professional where necessary.

Intellectual Property

All content available on this website, including brand names, logos, product photographs, graphics, videos, text, product descriptions, website design, illustrations, and layouts, is owned by or licensed to Sajan Goth Foods unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without our prior written permission.

User Reviews and Submissions

If you submit a review, photograph, comment, testimonial, or other content to us, you agree that the content is accurate to the best of your knowledge, does not violate any applicable law, does not infringe another person's intellectual property or privacy rights, and does not contain malicious, misleading, abusive, or inappropriate material.

We reserve the right to remove content that violates these requirements or is otherwise inappropriate for our website.

Third-Party Services and Links

Our website may use third-party services for functions such as payment processing, shipping, analytics, customer support, and other ecommerce services.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or policies of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, upgrades, security, operational requirements, or other reasons.

Limitation of Liability

To the maximum extent permitted by applicable law, Sajan Goth Foods will not be responsible for losses arising from circumstances beyond our reasonable control or from your misuse of the website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Nothing in this section limits any consumer rights or remedies available to you under applicable consumer protection law.