At Sajan Goth Foods, we prioritise product quality and food safety. As our products are food items, returns are generally not accepted after delivery due to hygiene and food-safety considerations.
However, if you receive a product that is damaged, leaking, missing, incorrect, expired, or has a genuine manufacturing or packaging defect, please contact us within 48 hours of delivery.
1. Reporting an Issue
Email us at sajangothfoods@gmail.com or WhatsApp/call +91 90575 44527 with the following details:
- Order number
- Product name and description of the issue
- Photos of the product, outer packaging, and shipping label
- A complete, unedited unboxing video, which is mandatory for damaged, missing, leaking, or incorrect-product claims
Claims received after 48 hours may not be eligible for review.
2. Refunds & Replacements
After verification, we may provide a refund or replacement, as applicable.
- Refunds: Approved refunds are generally processed to the original payment method within 5–7 business days.
- Replacements: Approved replacements are generally delivered within 3–7 business days after verification, subject to product availability and serviceability.
- Multi-item orders: Only the affected product or products will be considered.
3. Non-Eligible Claims
Refunds or replacements will generally not apply to:
- Change of mind or personal taste and preferences
- Products significantly consumed or intentionally damaged
- Products improperly stored after delivery
- Natural variations in colour, aroma, texture, consistency, or taste
As our products are made with natural ingredients, minor batch-to-batch variations are normal and are not considered defects.
4. Customer Support
We review every genuine product concern individually and aim to respond within 24–48 hours.
Contact Details
Sajan Goth Foods
HimSim Ventures Private Limited
Ajmer, Rajasthan, India
- Email: sajangothfoods@gmail.com
- WhatsApp / Phone: +91 90575 44527