Shipping & Delivery Policy

At Sajan Goth Foods, we carefully pack every order to ensure it reaches you in good condition.

Shipping & Dispatch

We deliver across serviceable locations in India.
Please provide a complete and accurate delivery address, including PIN code and contact number.
Orders are generally processed and dispatched within 1–2 working days of successful order confirmation.
Tracking details will be shared once your order is dispatched.

Delivery Timeline

Orders are generally delivered within 3–7 working days after dispatch, depending on the destination and courier serviceability.
Delivery timelines may vary due to public holidays, weather conditions, transportation delays, strikes, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout.
Free shipping is applicable only when specifically offered as part of a promotional campaign or special offer.

Delivery Issues

If your order is marked as delivered but you have not received it, please contact us within 24 hours of receiving the delivery notification. We will coordinate with our logistics partner to investigate.
If delivery fails due to customer unavailability, an incorrect address, OTP non-verification, or refusal to accept the shipment, the order may be returned to our warehouse. Applicable re-shipping or reverse-logistics charges may be payable by the customer.

Damaged, Missing, or Incorrect Items

If your package arrives damaged, tampered with, or contains a missing or incorrect product, please contact us within 24 hours of delivery with your order number and photographs or videos of the package and product.

We will review the issue and provide an appropriate resolution.